ClubSport Member Account FAQ
ClubSport Member Account FAQ
How do I log in?
Enter your Username and Password. Click Sign In.
First-time user? Use the barcode number on the back of your membership card as both your Username and Password. Customize your Username and Password after you log in for the first time (My Account > Manage Profile).
Contact email@example.com if you need assistance.
What are the password requirements?
Must be at least 8, but no more than 32 characters long.
Best Practice: Must have at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character.
- Cannot be the same as your User Name or member number on the back of your membership card.
- Cannot contain the User Name or member number on the back of your membership card (for example, if your User Name is jfranklin or jasmith, the password cannot be jfranklin01 or jasmith#2).
- Cannot contain the word ‘password’.
- Cannot be the same as one of your last 5 passwords or one used in the last 6 months.
- Cannot have spaces.
How do I change my username or password?
How do I edit my personal information?
How do I make a payment?
Once you are logged in, select My Account from the menu on the left. Select Pay Balance, enter the Payment Amount and select the Payment Method. Click Pay with this Method to complete the process.
How do I update my credit card method?
Once you are logged in, select My Account from the menu on the left. Select Manage Payment Methods and click the Edit button. Enter updated credit card information, sign, and check the box to agree to terms and conditions. Click Save changes as the final step.
How do I view my statement or account history?
How do I view my usage history?
Once you are logged in, select My Account from the menu on the left. Scroll down and select Check In History. Enter the date range you want and click Search Dates. From here you can view or print out how many times you’ve been to the Club.
ClubSport Membership FAQ
Can I charge purchases in the club to my membership account?
Yes, if you are set up on EFT (Electronic Funds Transfer) billing for your monthly dues and house charges. Membership card must be presented at point of sale. Show your membership card to the associate who is ringing up your purchase and sign the charge slip.
Do I receive a discount on room rates at Renaissance ClubSport hotels?
Do you accept credit cards for in-club purchases?
Yes, we accept MasterCard®, Visa®, Discover®, American Express®, Optima®, and Diners Club®.
Do you provide snacks in Kids World?
You may purchase a snack at the deli or supply your child with a snack to enjoy during his/her stay. Label the snack bag with our child’s name and any feeding any feeding instructions and upon check-in let us know your child has a snack. Beverages must be in plastic, non-spill containers. We hold snack breaks at regular intervals.
Do you sell temporary memberships?
Yes, temporary memberships are available for individuals who live more than 60 miles from their home club but who will be living temporarily in the area. Contact a Member Account Representative for more information or to sign up.
How do I change or update my EFT information?
It’s very important to keep your EFT information updated, especially the expiration date on your credit card. Log into the ClubSport Member Account to update your credit card information. You can also email firstname.lastname@example.org.
How do I make a suggestion or give you feedback?
We welcome and value your feedback. Please email us at email@example.com.
How do I make changes or cancel my membership?
How does the EFT billing system work?
With EFT payment, you authorize the club to charge your credit card or debit your checking account on a monthly basis for your monthly dues as well as any in-club purchases you make on your house account (restaurant, spa, personal training, etc). Dues are billed in advance and club purchases are billed in arrears.
The credit card draft will be processed on the first business day of each month. Members on checking account draft will be charged 10 days after those on credit card draft. You can review your statement by logging into the ClubSport Member Account.
There will be a $15 late fee for payments not made by the 10th of the month for members paying by credit card or cash, and a $35 fee for members whose bank drafts decline.
If my child is not on my membership, may I bring my child to Kids World?
Due to capacity restrictions, all children must be active on the membership.
May I drop my child off in Kids World and run errands?
No, you must remain on club property when your child is in Kids World. However, if your child is enrolled in a supervised club program such as Kids Camp or a Parents Escape you are not required to stay on property. However, you must return on time to pick up your child at the end of the program.
May I freeze my membership if I will be out of town for an extended period or if I am injured?
Yes, on a one-time-per-calendar-year basis, you may place your membership on “inactive status” under the two scenarios above. Your membership account must be paid in full at the time of your request. Inactive status is granted for a minimum of two months and a maximum of six months. A $35 per month inactive fee is charged.
What is the cancelation policy for spa and massage appointments?
We require a 24-hour notice of cancellation for any spa appointments. Without proper notice of cancellation, full payment will be charged.
When are pool lanes available for lap swimming?
There is always at least one lane reserved for lap swimming during all hours of operation, but there are frequently more lanes available.
Why do I still get a paper bill in the mail when I am signed up for EFT billing?
Since your monthly EFT amount may fluctuate due to club purchases, federal law requires us to give you advance notification of the amount being drafted each month. It gives you an opportunity to review your bill before the charge or debit is made on the first of the month. If you have any questions regarding the charges posted to your account, please contact a Member Account Representative.